|
Pregunta
|
Respuesta correcta
|
How many lessons, homeworks, quizzes and exams does a sublevel has? :
|
14 lessons, 4 quizzes, 4 exams, and 14 homework |
How much is the surcharge if customer pays the package in full? :
|
there is no surcharge |
Which is going to be the monthly payment if cx gets 60 classes package 50 mins for 5 payments? :
|
$135.80 |
What does A2AL3 stand for? :
|
Adult program level 2 sublevel A lesson 3 |
The student will have a quiz every... :
|
4 classes |
What is the passing score for each sublevel? :
|
70% |
How many retakes are allowed the student to take per sublevel? :
|
1 quiz or 1 exam per sublevel |
Where is the only place where you can do last minute cancellations? :
|
Teacher's calendar |
What question you should NOT mention in the free classes/first classes calls? :
|
Did you pay with credit or debit card? |
What is the surcharge when the customer wants to pay in installments? :
|
$4 |
|
Pregunta
|
Respuesta correcta
|
What is the time frame to request a refund? (regardless of the amount of classes already taken) :
|
90 days |
What are the 6 programs HSA has? :
|
Early development, elementary, middle school, high school, adults, freestyle |
How much the High School program cost? :
|
N/A |
Where the customer needs to send the refund request to? :
|
info@spanish.academy |
What is the process to get the classes through charter school? :
|
Contact the educational specialist, send the PO to us, the team will send the credentials to customer, cx can log into the account. |
How many credits can the students earn with the High School Credit? :
|
4 |
If a customer says the teacher is not in the link of his group classes, what you should do? :
|
Contact group classes team |
Are the prices between parent paid classes and charter school paid classes the same? :
|
No, these are Different |
Cx is asking about his charter school payment, what you should ask? :
|
Name/charter school/ email address/PO number |
How is the final grade course calculated? :
|
Homework 10%, quizzes 40%, exams 50% |
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