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Pregunta
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Respuesta correcta
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Is the connection and the facility to bond with a customer during an interaction :
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Engagement |
Known as the active listening and the empathy to understand an issue or concern. :
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Place yourself in the customer’s shoes |
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Pregunta
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Respuesta correcta
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Is the abilility to find, offer a solution and ask for the members preferences. :
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Capability to solve |
To let them know we will be here for them anytime and they can reach us whenever they need. :
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Reliability |
If we have a balance between request resolution and good customer service we get: :
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Happy Customer |
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