Tools and Techniques - Customer Service
After listening to the "Let's talk about business" Podcast, to these 5 questions.
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Pregunta
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Respuesta correcta
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Above and Beyond the Call of Duty :
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To do something extra that is not part of your job. |
Active Listening :
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Rephrasing the key points of what the customer says. |
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Pregunta
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Respuesta correcta
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Allowing venting :
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To allow the customer to express emotions and feelings. |
Apologize :
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To sincerely apologize for an error to calm the customer down. |
Explain Reasoning or Actions :
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To simplify information. |
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